No side doors
Model calls go through the gateway, so every call follows the same rules.
AI gateway
One governed path for every model call.
Agents, workflows and teams reach models through one gateway that checks policy and access, then logs the call.
- Renewal analyst Policy passed Advanced model
- Ticket triage Policy passed Fast model
- HR assistant Blocked by policy No call made
One door, with a guard and a logbook.
Policy before the call
Access and model rules are checked before anything reaches a model.
A record of every call
Each call is logged with who made it, which model answered and the result.
Every call through one path
Agents, workflows and teams all reach models through the gateway. There is one place to set the rules and one place to see what happened.
- Renewal analyst Policy passed Advanced model
- Ticket triage Policy passed Fast model
- HR assistant Blocked by policy No call made
Policy and access checks
Before a call goes out, the gateway checks the caller, the model and the policy. Calls that break the rules are blocked and recorded.
Low risk draft Fast model
Legal reasoning Approved advanced model
Sensitive data Private provider
Central policy
Controls cost, quality, latency, privacy, and task complexity.
Logs for audit
Every call joins the audit trail next to the run it belongs to, ready for review.
Controls RBACSkill accessModel policyApproval rules
Audit log
User approved packet
Agent called CRM tool
Knowledge source checked
How it works
From request to recorded result.
-
A call is made
By an agent, a workflow or a person.
-
The gateway checks it
Caller, model and policy.
-
Approved calls go out
To an approved model.
-
Everything is logged
Allowed and blocked calls alike.
Every feature runs inside the same six controls.
Identity, access, approvals, supervision, audit and policy apply to every agent and every run, whichever part of the workspace it happens in.
See governance and audit- Identity
- Access
- Approvals
- Supervision
- Audit
- Policy
FAQ
AI gateway: questions and answers
Short answers to what teams ask before they put this part of SoftworkerAI to work.
Contact us directlyWhat is an AI gateway?
A single path that every model call goes through. It applies your rules and records each call, so you do not have to trust each agent or app to do it alone.
What happens to a call that breaks policy?
It is blocked before it reaches a model, and the attempt is logged.
Does the gateway work with our own provider?
Yes. It sits in front of the providers and models you approve, including your own keys.
Can we review past calls?
Yes. Calls are part of the audit trail, linked to the runs they belong to.
The multiplayer workspace for humans and AI agents is how teams move beyond prompting and safely hand AI real work. It gives people one place to plan, approve, and oversee execution, so they can run work with AI agents they can govern and trust.