Intent triage

Every request, sent to the right place.

Each new request is read and turned into an intent card that names the workstream, agent and skill to use.

Workspace
Intent card
INTENT CARD

Vendor renewal packet needs owner review

SoftworkerAI classified the request as a medium-risk vendor renewal and routed it to Finance, Legal, and Procurement review.

WorkstreamVendor Evaluation AgentRenewal Research Agent PolicyApproval before outreach

Less sorting. More doing.

Nothing waits in a pile

Requests are routed when they arrive, not at the next stand up.

Clear and checkable

The intent card shows how a request was routed and why.

People stay in charge

Anyone can reassign a request before work begins.

Intent cards

Every request becomes a short card with what is being asked, who asked and where it should go.

AI triage Intent card
Live
Maya R. in Slack

Can someone check the Acme renewal before Friday?

Confidence 91%
Intent Vendor renewal review
Workstream Procurement ops
Agent Renewal analyst
Skill Risk packet
Missing: legal threshold for review

Routing you control

You decide which workstreams, agents and skills handle which kinds of requests, and triage follows those rules.

AI workstream board Procurement operations
Live

Running3

Collect spend history

Agent

Draft support summary

Agent

Check vendor terms

Priya

Waiting2

Legal clause approval

Legal

Budget sign off

Finance

Done3

Evidence packet

Agent

Renewal notes

Marcus

Risk summary

Agent

From every channel

Requests from Slack, Microsoft Teams, email, forms and webhooks are all triaged the same way.

Omnichannel intake Personal and shared inboxes
Live
Personal inbox 3
WO

Workspace request

EM

Email reply

FO

Form submission

Team inbox 4
SL

Slack escalation

TE

Teams approval

WE

Webhook event

AP

API handoff

Every message becomes trackable work Owned → Tracked → Routed
How it works

From request to recorded result.

  1. A request arrives

    From any connected channel.

  2. It is read

    And turned into an intent card.

  3. It is routed

    To a workstream, agent and skill.

  4. Work starts

    In a thread with the right owner.

Every feature runs inside the same six controls.

Identity, access, approvals, supervision, audit and policy apply to every agent and every run, whichever part of the workspace it happens in.

See governance and audit
  • Identity
  • Access
  • Approvals
  • Supervision
  • Audit
  • Policy
FAQ

Intent triage: questions and answers

Short answers to what teams ask before they put this part of SoftworkerAI to work.

Contact us directly
What is an intent card?

A short summary of a request: what is being asked, who asked and which workstream, agent and skill will handle it.

What if a request is routed to the wrong place?

A person can reassign it to another workstream, agent or teammate before work continues.

Which channels does triage cover?

Requests from Slack, Microsoft Teams, email, forms, webhooks and the workspace itself.

The multiplayer workspace for humans and AI agents is how teams move beyond prompting and safely hand AI real work. It gives people one place to plan, approve, and oversee execution, so they can run work with AI agents they can govern and trust.
The SoftworkerAI Team