Tickets arrive ready
Requests are enriched with the details your team needs to act.
AI agents for IT
Clear the ticket backlog, safely.
Agents process access requests, enrich tickets and follow up on changes. Every access grant is approved and logged.
Faster tickets. Tighter control.
Access with approval
Grants and changes wait for the right approver.
Every change on record
The audit trail shows who asked, who approved and what changed.
Access requests with approval
The agent checks the request against policy, routes it to the right approver and applies the change once approved.
Approval required
Send renewal recommendation to vendor owner
Includes business context, evidence, risk flags, and action history.
Customer-impactingExternal communicationFinancial threshold
Approve Edit Escalate
Ticket enrichment and routing
New tickets are read, classified and enriched with the details the right team needs.
Can someone check the Acme renewal before Friday?
Confidence 91%
Intent Vendor renewal review
Workstream Procurement ops
Agent Renewal analyst
Skill Risk packet
Missing: legal threshold for review
Follow up on every change
Scheduled checks confirm changes landed and close the loop with the requester.
Mon Tue Wed Thu Fri
Daily Executive brief
Runs, pauses for review when needed, and ships an artifact.
Weekly Pipeline review
Runs, pauses for review when needed, and ships an artifact.
Event Renewal risk alert
Runs, pauses for review when needed, and ships an artifact.
A full audit trail
Every request, approval and change is recorded for security reviews.
Controls RBACSkill accessModel policyApproval rules
Audit log
User approved packet
Agent called CRM tool
Knowledge source checked
Template library
Start from a IT template.
Ready made workflows for IT teams. Each one comes with its steps, an agent setup, approval rules and the skills it needs.
- IT template
Access request
- Workflow steps
- Agent setup
- Approval rules
- Skills
A person approves: sensitive systems
- IT template
Ticket enrichment and routing
- Workflow steps
- Agent setup
- Approval rules
- Skills
A person approves: priority changes
- IT template
Change follow up
- Workflow steps
- Agent setup
- Approval rules
- Skills
A person approves: production changes
Getting started
How IT teams get started.
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Pick one workflow
Start with a real it workflow that repeats every week.
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Connect your tools
Agents work inside Jira, GitHub, Slack, Microsoft Teams and your identity tools.
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Set the rules
Choose what the agent may do alone and what waits for a person.
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Start with review
A person checks the work at first. Give the agent more room as it earns trust.
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Expand what works
Add the next workflow, or bring the same setup to another team.
Every feature runs inside the same six controls.
Identity, access, approvals, supervision, audit and policy apply to every agent and every run, whichever part of the workspace it happens in.
See governance and audit- Identity
- Access
- Approvals
- Supervision
- Audit
- Policy
Built for every team
FAQ
AI agents for IT: questions and answers
Short answers to what it teams ask before they start.
Contact us directlyCan the agent grant access on its own?
Only for the cases you allow. Sensitive systems always need approval, and every grant is logged.
How do we control which models IT agents use?
Through model rules and the AI gateway, which applies policy to every model call.
What always stays with a person?
Access grants to sensitive systems, production changes and security exceptions. You can add more rules at any time.
Which tools does it work with?
Common tools for it teams include Jira, GitHub, Slack, Microsoft Teams and your identity tools. Ask us about the tools your team uses.
Do we need engineers to set this up?
No. During early access we configure and deploy your first workflows directly with your team.
The multiplayer workspace for humans and AI agents is how teams move beyond prompting and safely hand AI real work. It gives people one place to plan, approve, and oversee execution, so they can run work with AI agents they can govern and trust.