Not just at the start
Supervisors can pause or cancel a run at any step.
Supervision and escalation
People can step in at any moment.
Pause or cancel any run while it happens. When an agent reaches a step it may not take alone, it hands the decision to a person.
- Read the refund request
- Check the order history
- Refund above team limit
Escalated Needs a decision from Priya, Support lead
The agent paused this step. Reminder sent after 2 hours.
Approve Pause run Cancel
Oversight that lasts the whole run.
Hard cases go to people
The agent stops and asks instead of guessing.
Nothing gets forgotten
Waiting decisions send reminders and can alert an admin.
Escalation to the right person
When an agent reaches a step outside its limits, it pauses and sends the decision to the right person, with the context attached.
- Read the refund request
- Check the order history
- Refund above team limit
Escalated Needs a decision from Priya, Support lead
The agent paused this step. Reminder sent after 2 hours.
Approve Pause run Cancel
Pause or cancel any run
Supervisors watch runs as they happen and can pause or cancel one at any step.
- 09:41 Request classified
- 09:43 Scope checked
- 09:48 Evidence gathered
- 10:02 Approval waiting
Artifacts Contract delta.pdf Spend summary.csv Recommendation.md
Reminders when work waits
If a decision waits too long, the agent sends reminders and can alert an admin, so nothing stalls quietly.
Workspace
Approval request
Vendor outreach is blocked
Finance and Legal must approve the packet before any external message can be sent.
How it works
From request to recorded result.
-
The agent works
Inside its limits.
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It hits a hard case
And stops at that step.
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A person decides
With the context in front of them.
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Work carries on
Or is paused or cancelled.
Every feature runs inside the same six controls.
Identity, access, approvals, supervision, audit and policy apply to every agent and every run, whichever part of the workspace it happens in.
See governance and audit- Identity
- Access
- Approvals
- Supervision
- Audit
- Policy
FAQ
Supervision and escalation: questions and answers
Short answers to what teams ask before they put this part of SoftworkerAI to work.
Contact us directlyCan we stop an agent in the middle of a run?
Yes. Any run can be paused or cancelled at any time by the people allowed to supervise it.
Who does an agent escalate to?
The person or role you set for that kind of decision, such as a team lead or a finance approver.
What if nobody answers?
The step stays paused. The agent sends reminders and can alert an admin.
The multiplayer workspace for humans and AI agents is how teams move beyond prompting and safely hand AI real work. It gives people one place to plan, approve, and oversee execution, so they can run work with AI agents they can govern and trust.