Explore essays on governed autonomy, approval design, audit trails, and multiplayer work with AI agents.
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Support is more than answering questions. A governed AI agent can triage, draft, and resolve routine tickets while keeping a person on refunds, escalations, and anything sensitive.
Three very different products are sold under the same name. Only one of them is somewhere a team can actually work, and six questions tell you which is which.
AI can generate a hundred screens in a minute. Most of them are slop. Here is the working method I use to keep AI in the loop without letting it flatten the product.
Google Docs beat Word by going multiplayer. Figma beat Photoshop. AI has not had that moment yet, and the missing piece is not shared context. It is shared control.
How to design agent identity, delegation, authorization, and credentials without turning automation into invisible impersonation.
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